LAST UPDATED SEPTEMBER 18, 2026

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the website, services, and products offered by Wellness Works Software Technology, a sole proprietorship registered in Malaysia (Registration No. 202403161959), operating as "WellnessWorks" ("we," "us," or "our"), including but not limited to Google Business Profile (GBP) optimization, local SEO services, GoHighLevel (GHL) website and funnel builds, and related digital marketing services (collectively, the "Services"). By accessing our website, purchasing a Service, or submitting payment through our checkout pages, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Description of Services

WellnessWorks provides digital marketing services to local and international businesses, which may include Google Maps and Google Business Profile optimization, local SEO, website and sales-funnel builds on the GoHighLevel platform, content and social posting, and related consulting. Specific deliverables, timelines, and pricing are set out in the order form, checkout page, proposal, or invoice you accepted at the time of purchase ("Order"), incorporated into these Terms by reference.

3. No Guarantee of Results

You acknowledge that search engine rankings, Google Maps ("map pack") placement, lead volume, and traffic are influenced by factors outside WellnessWorks's control, including algorithm changes by Google, Meta, and other platforms, competitor activity, and your own business's reviews and responsiveness. WellnessWorks does not guarantee specific rankings, lead counts, sales, or revenue outcomes unless explicitly stated in writing in your Order. Where a specific guarantee is offered, it is governed strictly by the written terms of that offer.

4. Client Responsibilities

You agree to provide timely cooperation, including granting access to your Google Business Profile, website, domain, hosting, or advertising accounts as needed; providing accurate business information, logos, and content; and responding to requests for approval or feedback within a reasonable time. Delays caused by your failure to provide access or timely responses may extend delivery timelines and do not constitute a failure of Service on our part.

5. Payment Terms

All fees are due as set out in your Order. One-time fees (e.g., website/funnel builds) are due in full, or per any deposit/milestone schedule stated in your Order. Subscription and recurring products (including monthly retainers and the Found First Bundle subscription) bill automatically on a recurring basis via Stripe until cancelled under Section 7. Order bumps, one-time offers, and upsells are separate, opt-in purchases billed as separate line items. You are responsible for keeping your payment method current; a failed or declined recurring payment may result in a pause or termination of Services until resolved. All prices are listed in MYR/USD unless stated otherwise.

6. Refunds, Guarantees, and Chargebacks

Refund eligibility is limited to what's explicitly stated in the applicable Order, guarantee terms, or offer page at time of purchase. If you believe you're entitled to a refund, contact [email protected] before initiating a dispute or chargeback with your bank or card issuer. Initiating a chargeback without first attempting resolution with us is a breach of these Terms; we reserve the right to submit records of your Order, service delivery, and correspondence to the payment processor as evidence, and to suspend or terminate Services while a dispute is pending. Fees for completed work or a rendered billing period are non-refundable except as required by law or expressly stated in your Order.

7. Subscription Cancellation

You may cancel a recurring subscription at any time by emailing [email protected]. Cancellation takes effect at the end of the current billing period; we do not provide prorated refunds for partial periods unless required by law. You remain responsible for charges incurred prior to the effective cancellation date.

8. Third-Party Platforms

The Services rely in part on third-party platforms not owned or controlled by WellnessWorks, including Google (Search, Maps, Business Profile), Meta/Facebook, GoHighLevel, and Stripe. WellnessWorks is not responsible for outages, policy changes, account suspensions, or feature changes made by these third parties, and is not liable for any resulting loss.

9. Intellectual Property

Upon full payment for a website, funnel, or content deliverable, you receive a license to use that deliverable for your business. WellnessWorks retains ownership of its underlying processes, templates, frameworks, and proprietary methods, and may reuse general (non-confidential) techniques for other clients. Content, logos, or materials you provide remain your property, and you represent you have the right to provide them to us.

10. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other in connection with the Services, using it only for purposes of the engagement.

11. Limitation of Liability

To the maximum extent permitted by law, WellnessWorks's total liability arising out of the Services shall not exceed the total fees you paid in the three (3) months preceding the claim. WellnessWorks is not liable for indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or business opportunity.

12. Indemnification

You agree to indemnify and hold WellnessWorks harmless from claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, or content you provide that infringes third-party rights.

13. Termination

WellnessWorks may suspend or terminate your access if you breach these Terms, fail to pay fees when due, or initiate a chargeback without first attempting resolution under Section 6. One-time engagements terminate per your specific Order; recurring subscriptions terminate per Section 7.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted here with an updated "Last Updated" date. Continued use of the Services after changes are posted constitutes acceptance.

15. SMS Terms

By providing your phone number and opting in through our website or chat widget, you consent to receive SMS text messages from WellnessWorks regarding appointment reminders, service updates, and promotional offers. Message frequency may vary; message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Consent to receive SMS is not a condition of purchasing any Service.

16. Governing Law and Disputes

These Terms are governed by the laws of Malaysia. Any dispute arising out of these Terms or the Services shall first be attempted to be resolved informally by contacting [email protected].

17. Entire Agreement

These Terms, together with your Order and our Privacy Policy, constitute the entire agreement between you and WellnessWorks regarding the Services and supersede prior agreements or understandings.

18. Contact Us

Wellness Works Software Technology
Registration No. 202403161959
6, Jalan S/L, 8/3, Bandar Sungai Long, 43200 Kajang, Selangor, Malaysia
[email protected] | +60 16-299 9385